The Product Analyst will play a critical role in ensuring that product decisions are driven by data, user insights, and measurable outcomes. This role bridges the gap between technology, operations, and organizational goals by tracking product performance, conducting user research, and validating feature impact. The Product Analyst will work closely with Product Management, Engineering, and Operations teams to improve ERP systems, case management platforms, and AI-powered tools, ensuring they deliver measurable value and operational efficiency.

• Define, track, and report on key product metrics including adoption, engagement, and feature usage.

• Build and maintain dashboards to monitor product performance and usage trends.

• Conduct quantitative analysis to evaluate feature performance and inform roadmap decisions.

• Prepare regular product performance reports for internal stakeholders.

• Conduct user interviews, surveys, and usability testing to gather product feedback.

• Document user journeys, workflows, pain points, and improvement opportunities.

• Maintain product documentation, requirements, and knowledge base.

• Support analysis and improvement of AI-powered tools, including chatbot performance and user interactions.

Experience

• 2–4 years of experience in Product Analytics, Business Analysis, or a related role.

• Hands-on experience working with ERP systems (implementation, support, or analysis).

• Proven ability to analyze data and translate findings into actionable product insights.

• Experience conducting user research, including interviews, surveys, and usability testing.

Technical Skills

• Strong SQL skills for data extraction and analysis.

• Proficiency in product analytics tools such as Mixpanel, Amplitude, or Google Analytics.

• Advanced proficiency in Excel or Google Sheets, including pivot tables, formulas, and data visualization.

• Experience using BI tools such as Metabase, Tableau, or Power BI.

AI and Product Mindset (Essential)

• Experience using AI tools such as ChatGPT, Claude, or Copilot for analysis and productivity.

• Understanding of how AI enhances product analytics and research workflows.

• Familiarity with modern product management practices including agile and lean methodologies.

• Understanding of product metrics, KPIs, OKRs, and data-driven product development.

Additional / Preferred Skills

• Basic knowledge of UX principles, user experience, and product design.

• Familiarity with wireframing or prototyping tools such as Figma or Sketch.

• Knowledge of Python or R for data analysis (preferred but not required).

• Experience in legal tech, social impact, non-profit, or case management systems.

• Strong analytical thinking, communication, and problem-solving skills.

• Translate business and operational needs into clear, structured product requirements.

• Support the Product Manager in roadmap planning, feature prioritization, and product decision-making.

• Collaborate with engineering teams to define acceptance criteria, testing requirements, and feature validation.

• Identify trends, risks, and opportunities using product and operational data.

• Support continuous improvement of ERP systems and internal platforms through data-driven insights.

• Leverage AI tools to accelerate analysis, research, and insight generation.

• Ensure product decisions align with organizational goals, operational efficiency, and user needs.

• Strengthen product analytics practices and establish data-driven product management processes.

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.