Job Title: IT Officer – Pakistan

Location: Onsite, Lahore, Pakistan
Reports To: Director Operations Pakistan

Role Summary

The IT Officer – Pakistan will be responsible for providing day-to-day technical support, maintaining IT infrastructure, ensuring system reliability, and supporting technology operations for Evaluate Medicolegal / Evaluate Health. The role will assist in managing hardware, software, networks, cybersecurity controls, and user support while ensuring seamless collaboration between Pakistan-based teams and Australian stakeholders.

The ideal candidate will be proactive, technically skilled, and capable of maintaining a secure and efficient IT environment that supports business operations.

Key Responsibilities

IT Support & Helpdesk

• Provide first and second-level technical support to employees.

• Troubleshoot and resolve hardware, software, network, and system-related issues.

• Manage IT helpdesk tickets and ensure timely resolution of user requests.

• Support onboarding and offboarding activities, including user account setup and access management.

• Provide technical assistance during Australian business hours when required.

Systems & Infrastructure Support

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.

• Monitor and maintain local networks, internet connectivity, and communication systems.

• Assist in managing cloud-based platforms, email systems, and collaboration tools.

• Perform routine system updates, patches, and maintenance activities.

• Maintain IT asset inventory and documentation.

Cybersecurity & Data Protection

• Ensure compliance with organizational cybersecurity policies and procedures.

• Implement and monitor endpoint security solutions.

• Support data backup and recovery processes.

• Assist in monitoring security incidents and escalating issues when required.

• Promote cybersecurity awareness and best practices among staff.

Software & Application Support

• Install, configure, and troubleshoot business applications and productivity tools.

• Coordinate with vendors for software licensing, support, and maintenance.

• Assist users with application-related issues and training.

Compliance & Documentation

• Maintain accurate IT documentation, policies, procedures, and asset records.

• Support internal audits and compliance reviews.

• Ensure confidentiality and security of medicolegal and healthcare-related information.

Technology Improvement

• Identify opportunities for process automation and efficiency improvements.

• Recommend technology enhancements to improve operational effectiveness.

• Support implementation of new systems and technology projects.

Key Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience

• 2–5 years of experience in IT support, systems administration, or technical operations.

• Experience supporting office networks, hardware, software, and cloud applications.

• Experience working with international teams is an advantage.

Skills & Competencies

• Strong knowledge of Windows operating systems and Microsoft 365.

• Basic understanding of networking, cybersecurity, and cloud technologies.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal abilities.

• Ability to manage multiple tasks and prioritize effectively.

• High level of professionalism, integrity, and confidentiality.