Essential Responsibilities: 

• Receive all incoming calls and place outgoing call.
• Take accurate messages/mails and ensure that the staff concerned is notified/delivered in a timely manner.
• Ensure the timely and accurate flow of information for Mercy Corps Offices including incoming and outgoing mails.
• Greet visitors to Mercy Corps Office answering general questions about Mercy Corps, redirect visitors when appropriate
• Maintain up to date information and the status/whereabouts of staff.
• Maintain PABX system and notify Supervisor proactively about any repair work if needed for PABX system
• Maintain a master telephone list of all Mercy Corps Offices including extension numbers for all staff.
• Prepare and regularly update contact details of staff/constant companion, INGOs, NGOs, Govt. agencies and suppliers.
• Processing Hotel, lunch, repair maintenance, courier, communication, utility and other operational payments.
• Strong follow up with finance team regarding timely processing of vendor’s payments
• Booking of Meetings halls for internal meetings and arrangement of refreshment when required
• Assist Sr. Admin officer in petty cash management including approvals and documentation.
• Receive all incoming mail and dispatch out-going mail.
• Maintain a log register for all outgoing and incoming mail
• Maintain the software for office consumables (pantry and stationery)
• Support in making of time sheets of Support staff